Delivery

Shipping

I send everything by Royal Mail 2nd Class as standard.  If you would like to upgrade to 1st Class or any other service, please do not hesitate to contact me.

Packaging/Recycling

I try to use as much recycled packaging as possible, I have even been known to reuse sellotape in the past!  My priority is to get your purchases to you safely and therefore I will use what I have available to ensure that.  However I always ensure your item is wrapped in tissue paper, string and a little clay button or embellishment making it gift ready.

International Orders

At the moment my website is not set up for international payment options.  I am very happy to send to USA/Canada so please contact me for shipping quotes. 

European orders including Ireland are a little tricky at the moment due to Brexit however I am trying to understand the rules/regulations around that and how it affects sending parcels.

Breakages/Damages

As mentioned I do everything I can to ensure your parcel arrives in perfect condition.  In the rare event of something arriving damage please contact me and if possible send a photo of the damaged piece AND the packaging.  This will help any claim I can make with Royal Mail.

Returns

If you have a change of mind you are entitled to return the goods to me in the same condition you received them.  I would ask you to take care when re-packaging and ensure you get proof of postage.  I will refund the cost of product excluding postage providing it arrives back in perfect condition.  Any breakages due to insufficient packaging or poor wrapping will be your responsibility.